Disclaimer: The
"interim ICTSB response" is a collection of opinions
which does not necessarily represent a consensus view of
the ICTSB
| Generic
Consumer Requirements in ICT standardization extracted from the ANEC report |
Interim ICTSB response |
|---|---|
| General comment: IP telephony should be distinguished from Internet telephony. | |
| 1. Security | |
| 2. Privacy: Confidentiality of personal information, such as the coding of user interface requirements and the choice of service applications should not be disclosed to third parties, e.g. captured by service providers. Electronic footprints should be avoided. Consumersshould be advised of any information retained by service providers, network operators or other actors. There is ongoing legal work on privacy in several European countries. Privacy may therefore be regulated by law. | |
| 3. Transparency of cost; | |
| 4. Controls on reception of unsolicited calls | |
| 5. No measurable global slowing down of the Internet should be caused. | |
| 6. Quality of service and system reliability: Technical quality standards and facilities should be the same as for conventional phone systems. There should be a standardised way to determine and present quality of service and system reliability. This should include the development of standardised performance indicators. |